Shipping & Returns
Shipping with in Australia will be sent via Australia post express delivery at a flat rate charge of $15 AUD.
All domestic orders once dispatched will be delivered within one business day within metropolitan areas.
All orders will be aimed to be sent within 24 hours during business hours Monday - Friday. Please note we do not dispatch on Australian public holidays or weekends.
All international orders are sent via DHL express, please note once the parcel is shipped all international duties and taxes are, subject to be paid via the receiver.
Please note international orders cannot be shipped to a PO BOX. A flat rate of $25 AUD will be charged.
To note all Australian orders over $350 AUD, International $500 are eligible for free shipping.
We really hope that your are happy with your purchase. If for some reason you are dissatisfied you may exchange it within 14 days of purchase receipt. The item must be returned in the original condition as received, in its original packaging, unused and with proof of purchase.
To complete your return it must be approved first before exchange is issued. So we can properly track all parcels please do not return any good until it has been approved, a return slip will be provided with all shipments.
Before shipping your items back please email firstname.lastname@example.org. A reason for returning the item in writing and proof of purchase is needed to complete your return. Please note all shipping and handling charges are at the customers cost.
We recommend you keep track of your parcel in case it fails to reach us. We do not take responsibility for the damage or loss of items being returned.
Either a credit note or refund will be granted once the product has been returned and reviewed.
For further information or assistance, please feel free to contact email@example.com
If unfortunately you receive any goods that are damaged or faulty upon delivery please contact us immediately. Any damaged items will need to be returned in its original packaging within 10 days of receiving the order and with proof of purchase.
We reserve the right to deny a return if it does not meet our returns policy.